Billing policy
Refund and Cancellation Policy
Effective and last updated August 24, 2026
This policy applies to paid RoleVerity subscriptions purchased through Stripe. RoleVerity provides a digital subscription service and does not sell physical goods, so physical returns do not apply.
Monthly renewal
Paid subscriptions are billed in advance and automatically renew each month at the price shown during Stripe Checkout until you cancel. Stripe shows the plan, recurring price, and billing interval before you subscribe.
How cancellation works
You may cancel online at any time. Sign in, open Usage & Plan, select Manage Billing, and confirm cancellation in Stripe's secure customer portal. No phone call or support approval is required.
A confirmed cancellation stops automatic renewal. Your paid access normally continues through the end of the current billing period shown in the portal. After that date, the paid subscription ends and your account returns to the Development plan. Cancel before the renewal date to avoid the next charge.
If you cannot access your account or the billing portal, email support@roleverity.com from the address associated with your account and request cancellation.
Refunds and credits
Except where required by applicable law or for a verified billing error, subscription charges are final and non-refundable. RoleVerity does not provide prorated refunds or credits for partial billing periods, unused features, plan changes, cancellations completed after a renewal charge, or account deletion.
A verified billing error includes a duplicate charge, an incorrect charge amount, or a charge collected after a cancellation that was confirmed as effective before that charge. Contact support@roleverity.com as soon as possible with the charge date and amount. Do not send a full card number, password, or security code. We will investigate and refund any verified billing error to the original payment method. Bank processing time may vary.
Nothing in this policy limits any non-waivable refund or cancellation right you have under applicable law.
Plan changes and payment failures
Stripe displays the price and effective timing before you confirm a plan change. A plan change does not create a refund or credit unless Stripe expressly shows one before confirmation.
If a recurring payment fails, Stripe may retry the payment. Paid access may continue during the recovery period and may end if payment remains unresolved, according to the status shown in the billing portal.
Account deletion
If you permanently delete your account, RoleVerity cancels any active subscription and your access ends immediately. Account deletion does not create a refund or credit. If you want to use the remainder of a paid billing period, cancel the subscription first and wait until the paid period ends before deleting your account.
Contact
Questions about a cancellation, charge, or refund request can be sent to support@roleverity.com. Include only the minimum information needed to identify the charge.